We solve
eCommerce Challenges

We are an eCommerce Agency born from Retail and expert in the art and science of commerce. We support businesses of all types with their omnichannel, digital acceleration and marketplace growth.

About us

What makes us different?

Our insight and experience

We’ve been there. Our leadership and team members have all worked in digital and marketing roles for major national and global retailers and consumer brands. This makes us uniquely positioned to deliver practical advice and ongoing support to companies with evolving business models.

World-Class Advice, Rooted In Experience.

Our services

Transforming your ideas into reality

Ecommerce Business Planning

We work with you to develop the optimal model for your business, define the best strategy and design a practical and actionable plan

Customer Experience Design

Grounded in a human-centered design and development process we collaborate with you to create seamless customer experiences. Our multichannel analysis includes an exhaustive end to end audit of your website and omnichannel experience including brand and identity, navigation, site performance, product selection, merchandising and much more.

Digital roadmaps for growth

We help you improve your site and customer proposition to increase sales and optimize your ROI within your eCommerce channels. Areas of impact include digital marketing + SEO, site experience, service proposition, product, merchandising and omnichannel expertise.

Direct to consumer strategy and market places

We help your brand(s) develop direct digital relationships with your customers and to understand the digital performance of your retail channels. Third party Marketplaces such as Amazon are assessed and built into your strategy and business plan.

Marketplace Strategy

We help you with your marketplace strategy and execution. We work with your data, marketplace and market intelligence to inform your strategy and help you assess best outcomes and practices.

ORGANISATIONAL CHANGE, TRAINING AND MENTORING SUPPORT

We help you redesign structures, roles and processes to support your ecommerce or multichannel business. We also help you optimize your processes for efficiency and to remedy any skill gaps. Training and knowledge transfer can be either group-based or bespoke.

Digital technology partner selection

We help you select partners for eCommerce technology, integration, design payments, fulfillment, digital marketing and more. Whether you are entering a new market, wish to reconsider your current network or setting up a direct-to-market eCommerce operation, we help you manage what is usually an overwhelming process.

Digital due diligence and insight

We provide a range of pre and post deal services to support investors with their retail and consumer portfolio.

Managed ecommerce operations

It is not unusual to find yourself with insufficient in-house expertise or in need of experts to fill a temporary gap in your eCommerce team. We can support you, from a single resource to several consultants. We can also operate your online function on an ongoing basis to help drive your growth objectives.

Questions

Here are the some of the questions we can answer for you.

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Our bold work

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From bright clients

I had the chance to work with Jeannie Vondjidis-Miller from Ascendis on our rebranding strategy at Solotech, a global leader in audiovisual and entertainment technology. From marketing research to positioning strategy, from ideation to visual creation, our journey culminated with the launch of a renewed and dynamic brand image. The Ascendis team was an outstanding partner, a key stakeholder for several months. Their valuable advice combined with the efforts of our growing internal team allowed us to complete this enormous project in less than 12 months! “Simply spectacular”, to use the slogan that now accompanies Solotech around the world.

We began our adventure with Ascendis as part of an organizational alignment of our corporate services. Since then, we’ve continued to work with them on our structure and organizational development in order to plan our succession and implement best practices in governance.

The experts at Ascendis support us in a concerted way and we feel looked after. We appreciate the concrete solutions that they come up with to contribute to the evolution of our company and the development of our people. We have always felt that the Ascendis team was fully committed to guiding us through the many facets of our growth.

Michel Gingras, STGM – St-Gelais Montminy + Associés S.E.N.C.R.L.
Principal – Architect

In 2015, we had the privilege of working with Ascendis on an initial strategic plan for Mondou. Their rigorous approach helped our management team identify our priorities and engage our people. In 2017, the Ascendis team also helped us set up a joint venture and define our vertical integration strategy in collaboration with our partner. Both projects were very successful.

Martin Deschênes, Groupe Legault
CEO

To create a strategic plan, it takes intelligence, culture and I would even say a certain artistic sensibility.

It requires the participation of all internal and external stakeholders, as well as rigorous support from people who ask the right questions. No matter how well we think we know our organization, nothing beats an outsider’s perspective, which can sometimes be incisive, to shed light on a strategic approach. If it is done with tact and competence, it forces us to improve ourselves.

Michel Labrecque, Régie des installations olympiques
President and DG

Core technologies