Experience Design

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We help you create seamless customer journeys wih your brand, products and services.

In today's connected world, the possibilities for customer and brand interaction are seemingly endless. We combine a variety of experience design methods to help you envision, define and design seamless customer journeys across each and every point of interaction with your brand, products and services.

Our experience design process is grounded in customer insights and focuses on leveraging participatory design activities that enable all stakeholders, including your customers, to co-create experiences together.

How We Work

Human-Centered

Multidisciplinary

Lean & Agile

Data-Driven

Future-Minded

Growth-Oriented

Client Testimonial

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As part of Lee Valley’s brand modernization strategy, we partnered with Ascendis to construct a fundamental understanding of our customers and envision what our future customer experience could be. The depth and quality of the work provided by Ascendis have built an extensive foundation of knowledge that Lee Valley will strategically benefit from for years to come. The insight gained from this vital engagement has strengthened our organization.

Jason Tassé

President & Chief Operating Officer, Lee Valley Tools

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I worked with Ascendis on our rebranding strategy at Solotech. From research and positioning strategy, to ideation and visual creation, our journey culminated with the launch of a renewed and dynamic brand. Ascendis was "simply spectacular", to use the slogan that now accompanies Solotech around the world.

Christine Latour

Chief du marketing et des communications (CMCO), Solotech

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Deploying a strategic plan requires to not only ensure the participation of all internal and external stakeholders, but also to receive rigorous support from people who ask the right questions. No matter how much we think we know our organization well, there is nothing better than an external view and opinion, which can sometimes even be incisive, to inform a strategic approach. If it is done with tact and competence, it forces us to surpass ourselves. Ascendis has precisely these qualities and this talent.

Michel Labrecque

CEO of the Olympic Park